Lessons To Be Learnt...

sunkan · Sep 21, 2007

Just the other day,four of us went out for coffee to a nearby coffee parlour. Three ordered "regular" coffee, the fourth requested "decaf." Every now and then a waiter, carrying two pitchers, refilled the coffee cups and knowingly poured three cups from one pitcher and one from the other. He never asked who wanted which type of coffee.
This had me foxed.
As we were leaving, I asked the waiter how he knew which of us preferred "decaf." "Oh, that's simple, the three of you drinking "regular" coffee have black cups with white saucers.We serve "decaf" in white cups with black saucers." Instead of thinking outside the box these people have been thinking outside the cup and saucer.
What an easy solution! The waiter doesn't have to interrupt conversation, there is no mix-up or confusion, and everyone gets what they want.
More importantly, it demonstrates how deeply the "customer satisfaction" thought process has gone in this particular establishment. Surely,there is a lesson in this for everyone who manages a business

SUNKAN

subbutr · Sep 21, 2007

Hi dear Sunkan,

Good ways to express different lessons and the waiter at coffee shop has shown his unique way of serving the customers needs.

All are possible with the presence of mind and timely actions.

Thanks for sharing.

Subbu

Vysan · Sep 21, 2007

Dear Sunkan,

Yes.... That is great.... The todays tharaka mantra of any business is Customer Satisfaction.... With so much varieties available and competition coming in, they have to take care of the customers....

These sort of identification marks comes at various types for various products.... So to idntify milk & Laban they use Blue/Green colour caps/labels over here.... Similarly for juices u can see the cap colour differntiator....

Veda