HA HA HA!!! These posts are funny.. But I am sure the last one's ending was not completely true. I wish it was possible, but call centres don't allow us to talk to customers like that. Yes, I also work in one of them :bonk:rotfl But then may be its true!!! who knows???
what’s if you do not Cancel your credit card before you die Cancel your credit card before you die Now some Banks and financial institutes have become really stupid!!!! They don’t leave you if you have a credit relation with them even you die and hence Be sure and cancel your credit cards before you die. Most of the banks which are said to be world’s best and biggest banks Banks/Financial Intuitions are in heavy losses and trying to gain as much as possible form the customer. Not only form the one alive also form the people who dead keeping the credit account open with zero balance. Also the customer service has become very funny and stupid. A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. Here is the conversation: Family Member: ’I am calling to tell you she died back in January.’ Citibank: ‘The account was never closed and the late fees and charges still apply.’ Family Member: ‘Maybe, you should turn it over to collections.’ Citibank: ‘Since it is two months past due, it already has been.’ Family Member: So, what will they do when they find out she is dead?’ Citibank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’ Family Member: ‘Do you think God will be mad at her?’ Citibank: ‘Excuse me?’ Family Member: ‘Did you just get what I was telling you - the part about her being dead?’ Citibank: ‘Sir, you’ll have to speak to my supervisor.’ Supervisor gets on the phone: Family Member: ‘I’m calling to tell you, she died back in January with a $0 balance.’ Citibank: ‘The account was never closed and late fees and charges still apply.’ Family Member: ‘You mean you want to collect from her estate?’ Citibank: (Stammer) ‘Are you her lawyer?’ Family Member: ‘No, I’m her great nephew.’ (Lawyer info was given) Citibank: ’Could you fax us a certificate of death?’ Family Member: ‘Sure.’ (Fax number was given) After they get the fax : Citibank: ‘Our system just isn’t setup for death. I don’t know what more I can do to help.’ Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. She won’t care.’ Citibank: ‘Well, the late fees and charges will still apply.’ (What is wrong with these people?!?) Family Member: ‘Would you like her new billing address?’ Citibank: ‘That might help…’ Family Member: ‘Odessa Memorial Cemetery, Highway 129, Plot Number 69.’ Citibank: ‘Sir, that’s a cemetery!’ Family Member: ‘And what do you do with dead people on your planet???’ (Priceless!!) You wondered why Citi is going broke and need the feds to bail them out!! Regards, Kokila
Hey Sweetgirl, The last wordperfect incident was indeed true, happened somewhere in 2001. It was part of the soft skills training to the new recruits for a long time to educate that american customers sometimes are very dumb :bowdown and we have to be patient and respond to their queries:hide:
