Art of Listening ~ My views.Part 2

My dear friends,

Listening is an art that when done well delivers tremendous benefits.

The goal of listening well is to achieve win-win communication.

Win-win communication not only fosters understanding, affirmation, validation and appreciation, but it also creates an atmosphere of trust, honor and respect.

When someone truly listens to you, don't you feel special?

Listening well is a two-way street, and to be effective communicators, we must all listen well to each other.

One-way listening can be equated to driving down a one-way street the wrong way.

It's dangerous, it can get you into trouble and it can be expensive too...

Ineffective listening by both parties causes grave mistakes.

Listening well is a skill that requires practice.

Someone who listens well easily establishes rapport with others.

Good listeners attract others because they focus on the speaker completely.

They have a positive energy that makes you want to be in their company.

They are effective in their jobs because, by listening and asking the appropriate questions, they know exactly what needs to be done and how to do it.

To be effective when interacting over the telephone, hone your verbal skills and focus completely on what the speaker is saying.

Listen closely to your intuition.

The best example of this is to observe how blind people communicate.

Since they do not have the gift of sight, they focus on their other gifts and develop them.

Their hearing is acute, and they can people read by focusing on a person's voice attitude and the words that the person uses.

A good listener, both on the telephone and in person, will:

Always be prepared to take notes when necessary.
That means having writing tools readily available.

Repeat the information he or she heard by saying,
I hear you saying ... Is that correct?

If the speaker does not agree, repeat the process to ensure understanding.

Remain curious and ask questions to determine if he or she is accurately understanding the speaker.
Want to listen to the information being delivered.

Be physically and mentally present in the moment.
Listen by using the ears to hear the message, the eyes to read body language (when listening in person), the mind to visualize the person speaking (when on the telephone), and intuition to determine what the speaker is actually saying.

Establish rapport by following the leader.

Match the momentum, tone of voice, body language, and words used by the speaker.

Please use common sense when matching.

If the speaker is yelling, don't do the same because it will make a bad situation worse.

Remember that effective listening can open many doors for interactions and solutions.

Your views solicited....

Subbu

 

Thank you dear vidhi for the feedbacks and observations.

Listening makes us to think more and find solutions better.

Subbu