Hi all, My husband has been banking with ICICI for about 5 years now. But very recently we felt through our experince, that they are fraudulent and that their process is so cumbersome. In our case ,we took a home loan insurance from ICICI Pru.It never got processed due to all kind of misinformation from their end.We asked them to refund the premium amount of Rs 28000, but they are simply tossing it from ICICI pru to ICICI Home finance, inspite of us giving them explicit and detailed information as to how to refund it.It has been lying with them for about 8 months and the call centre people donot know what we need to do to get it back. They just don´t own up the responsibility for any of their mistakes. Tell everyone what your experience has been with ICICI, so that others donot suffer. Thanks and regards, Yamuna.