I never imagined that random people would go beyond "auntiji" in faux-relations. Calling the customer-lady Grandma is something the customer has to report to Amazon. Perhaps, there could be some apology-discounts in the complaint resolution. We used to think that auntiji is a "gimme" -- something that the amazon delivery guy could assume without repercussions. Gran'ma is surely worth a lot of apology points on future purchases. Whoever it was that got called "grand ma" should check this out.