A friend remarked that she has started to experience more racial discrimination in the past year. This is in the USA. Another friend had similar thoughts. These two don't know each other. Got me thinking, and now I am also more aware and observant when it comes to interactions at restaurants, store checkout counter, government offices, airports, and local places such as educational institutions. Racial discrimination is an entire discussion unto itself. An emotional one. But question for this thread is specific: How does one differentiate between racial (or other) discrimination and plain bad customer service? . . .