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Usa Dr Billing For Visit Even Though We Were Nowhere Near Office That Day

Discussion in 'Friends & Neighbours' started by ChennaiExpress, Jul 13, 2018.

  1. ChennaiExpress

    ChennaiExpress IL Hall of Fame

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    This situation is in USA.

    Now I learned when you make payment, esp to Dr office, keep the receipt.

    My Dad went to Dr on Monday (in May), and paid the whole co-pay right then and there.

    However, we received bill that co-pay is due for Tuesday (in May), even though we were nowhere near the place.

    I called billing dept and said my Dad never visited Dr on Tuesday. The person said he would convey this info to the supervisor (I think this person is the accountant), and everything should be straightened in few days.

    Few days ago I got scary notice saying that payment is 30 days past due. I called billing again, spoke to same level 1 representative and asked why second letter was sent, my Dad never went to Dr on Tuesday.

    The level 1 representative looked at notes and read "had long appointment on Monday".

    When I asked to speak to supervisor, he only said I can speak to person handling account, and she was not there. Was told she will be there tomorrow.

    I am really upset about these things

    My Dad makes it a point to pay before leaving the Dr office because of this nonsense. And now, this issue is not resolved.

    What to do? What if supervisor (accountant) is not there. How to get this resolved?
     
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  2. Sunshine04

    Sunshine04 Platinum IL'ite

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    Had a long appointment on Monday, so billing for Tuesday too.:confused:
    You should call your insurance and check with them.
     
  3. NeerjaC

    NeerjaC Silver IL'ite

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    If he paid with a credit card, then the charge should appear on his statement, you can use that as evidence that you have paid for the appointment. I would also get confirmation from the dr's office that the appointment was for Monday and a payment was made in full by your dad.

    Also, ask to talk to the manager if the accountant is unavailable.
     
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  4. ChennaiExpress

    ChennaiExpress IL Hall of Fame

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    Luckily they corrected their mistake.

    Still, a big pain in the A$$
     

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