Billed For Copay Even Though We Paid (but Lost Receipt)

Might as well post back question here (may help others)

I was so embarrassed I deleted original question earlier.

Dad had medical scare few months back. In that confusion we didn't keep proper track of copay receipt.

Now Dr's office sent us bill even thought we paid copay.

Dad said consider it lesson learned because searching up and down for it simply isn't worth the effort and time.

And don't create unnecessary fight with Dr's office because it is walking distance, the staff is receptive and helpful. And even Dr spares few minutes to talk, even calling back.

But it is still rather upsetting.

 

My Dad paid with cash.

Yeah, I'll get a drawer just for receipts for future.

Maybe take photo of receipt and email it to myself.

Never did I think such a thing would happen.

 

So true ... will not let Dad pay cash!

 

Ohhhh that is a good point.

Let me find out....

 

After two phone calls explaining that we paid in cash, (and we always pay upfront to avoid prolonging issues), the billing office finally sent an invoice of $0.

Seems that the Medical Center is purposely billing patients even if they already paid.

Now I'll keep receipts and for this particular Medical Center, I'll photograph them and email to an external account.